Retail chain · frontline
1,200
voice interviews across 80 stores
- What they ran
- A listening round with store staff, in their own language and on their own schedule.
- Why
- Frontline turnover was rising and the annual survey reflected the head-office view only.
- What came of it
- The top issue was rota changes announced too late, store by store. A two-week scheduling rule followed, aimed at the exact moment staff said made them start looking elsewhere.



