B2B SaaS · product team
320
user interviews in one sprint
- What they ran
- Onboarding interviews with users who signed up but never finished setup.
- Why
- The funnel showed a 60 percent drop at step three, and three teams had three explanations.
- What came of it
- Users were not confused, they were waiting on a colleague with admin rights. The debate ended, and an invite-your-admin step was designed directly from the interview evidence.



